Refund Policy
Effective Date: 12 June 2026
1. Ride Cancellations
You may cancel a ride request free of charge before a driver accepts it. If you cancel after a driver is assigned or the driver arrives at the pickup location, a cancellation fee may apply. Full refunds are provided if the driver cancels or fails to arrive.
2. Food and Grocery Orders
Orders can be cancelled for a full refund before the vendor begins preparation. Once preparation starts, cancellations may incur a fee up to the full order amount. If you receive incorrect, missing, or damaged items, please report it within 24 hours through the Help Center for a partial or full refund.
3. Medicine and Deliveries
Due to health and safety regulations, medicines are non-returnable unless you receive an incorrect or expired product. Logistics services can be cancelled before the delivery partner picks up the package.
4. Refund Processing Time
Approved refunds are processed immediately to your Aausam Wallet. If you prefer the refund to your original payment method, it may take 5-7 business days depending on your bank.